Hello, I attempted to install a legitimate copy of Office 2010 (x86) onto my copy of Windows 10 Pro (x64) and it gave me the title message here for this forum. To ensure it wasn't just the x86 copy of Microsoft Office 2010 that was causing the problem. I also attempted to install a legitimate copy of Office 2010 (x64) and the same 1920 'Office Software Protection Platform' error had occurred.
I have already researched this and attempted to try these solutions with no success. This one suggested to enable network service for the OfficeSoftwareProtectionPlatform ' icacls 'C: Program Files Common Files Microsoft Shared OfficeSoftwareProtectionPlatform' /grant 'Network Service:F' /t' this did not work. This one suggested to edit the registry and the folder permission settings for 'Program Data' and 'Microsoft Shared' settings to include the 'NETWORK SERVICE' localgroup. This still did not work. Please, any help would be great, thank you. Hi, Have you verified if you can see the OfficeSoftwareProtectionPlatform folder from the 'C: Program Files Common Files Microsoft Shared ' path?
Feb 25, 2012 - “Error 1920. Service 'Office Software Protection Platform' (osppsvc) failed to start. Verify that you have sufficient privileges to start system.
On my Windows 10 (64-bit) system, the OfficeSoftwareProtectionPlatform folder is in the following path: C: Program Files (x86) Common Files Microsoft Shared I'd recommend you check if the path in the command line is correct and then run the command with the correct path to see the result. Please let me know the result. Regards, Steve Fan TechNet Community Support Please mark the reply as an answer if you find it is helpful. If you have feedback for TechNet Support, contact. Hi, Have you verified if you can see the OfficeSoftwareProtectionPlatform folder from the 'C: Program Files Common Files Microsoft Shared ' path? On my Windows 10 (64-bit) system, the OfficeSoftwareProtectionPlatform folder is in the following path: C: Program Files (x86) Common Files Microsoft Shared I'd recommend you check if the path in the command line is correct and then run the command with the correct path to see the result. Please let me know the result.
Regards, Steve Fan TechNet Community Support Please mark the reply as an answer if you find it is helpful. If you have feedback for TechNet Support, contact. Hello Steve I have exactly same problem as Rundas22. I have verified I have a folder C: Program Files Common Files Microsoft Shared OfficeSoftwareProtectionPlatform I have uninstalled office completely using the office uninstall tool, I also uninstalled MYOFFICE. I have recently had to reinstall windows 10 pro after a hard disc failure, but everytime I try to reinstall Office Pro 2010 from a file I have used many times in the past I get Error 1920.
OSPPSVC failed to start. Please make sure you have permission to start system services. Russell Martin TechNet Newbie.
Hi tronixmart, the problem is not a bad key. First of all, if you are using Win 7 Home Premium (as I am), Home Basic, or Starter, you will not have a Local Users and Groups option.
It is only for Win 7 Ultimate, Professional, or Enterprise. Jennifer Zhan's second suggestion regarding the changing of 'This account' to 'Local system account' under the 'Log on' tab in the properties window of Office Software Protection Platform is better, but still not adequate. If you try this, as I did, and then manually start Office Software Protection Platform before continuing the Office 2010 installation from the point of error, you will receive a new surprise. The Error 1920 message goes away, but then it is replaced with an oh-so-descriptive dialogue box telling you that 'Microsoft Office 2010 installation encountered an error.' Changing 'This account' to 'Local system account' is useless, because after the error described above, the system somehow reverts the log on selection for Office Software Protection Platform back to 'This account,' with 'Network service' selected by default.
The better solution is to give the user account called 'Network service' full permissions for the appropriate folders and registry entries. Simply follow these instructions I found on another forum: In Windows Explorer: Right Click on the folder OfficeSoftwareProtection Platform from C: Program Files Common Files Microsoft Shared and Microsoft from C:Program data(hidden folder) Properties Security Edit Add Type Network Service OK Check the Full control box Apply and OK. In Registry Editor (regedit.exe): Go to HKEYCLASSESROOT AppID registry Right Click on the folder Permissions Add Type NETWORK SERVICE OK Check Full Control Apply OK This worked for me and many others with the same problem, and took mere minutes to do. Hi tronixmart, the problem is not a bad key. First of all, if you are using Win 7 Home Premium (as I am), Home Basic, or Starter, you will not have a Local Users and Groups option.
It is only for Win 7 Ultimate, Professional, or Enterprise. Jennifer Zhan's second suggestion regarding the changing of 'This account' to 'Local system account' under the 'Log on' tab in the properties window of Office Software Protection Platform is better, but still not adequate. If you try this, as I did, and then manually start Office Software Protection Platform before continuing the Office 2010 installation from the point of error, you will receive a new surprise. The Error 1920 message goes away, but then it is replaced with an oh-so-descriptive dialogue box telling you that 'Microsoft Office 2010 installation encountered an error.'
Changing 'This account' to 'Local system account' is useless, because after the error described above, the system somehow reverts the log on selection for Office Software Protection Platform back to 'This account,' with 'Network service' selected by default. The better solution is to give the user account called 'Network service' full permissions for the appropriate folders and registry entries.
Simply follow these instructions I found on another forum: In Windows Explorer: Right Click on the folder OfficeSoftwareProtection Platform from C: Program Files Common Files Microsoft Shared and Microsoft from C:Program data(hidden folder) Properties Security Edit Add Type Network Service OK Check the Full control box Apply and OK. In Registry Editor (regedit.exe): Go to HKEYCLASSESROOT AppID registry Right Click on the folder Permissions Add Type NETWORK SERVICE OK Check Full Control Apply OK This worked for me and many others with the same problem, and took mere minutes to do. Hey Sir Chump - I like philo wanted to say thank you for the help. I've spent over 5 hours trying to troubleshoot this issue trying various methods (including all the official MS support suggestions) only resulting in more work on my end.
I was very close to giving up but thanks to your response my problems are finally fully resolved. Thanks again. (And for those of you out there who found this information useful as well - take one more minute out of your lives to show some appreciation for the person who helped you out.).
I did the following and am still having issues. Click on window, computer- in the search key type 'OFFICESOFTWAREPROTECTION' from the list provided, I right clicked on the OFFICESOFTWAREPROTECTION PLATFORM folder. I added Network Service and gve it full control I unhid files and found program data on the C:. Right click and add network service there too. I have norton that would not allow changes. But the other files were updated w/o issue. I followed the registry editor directions too.
Reboot tried running the program again and received the same 1920 error. I did note that I had program file and program file (x86).
There was no office software protection under the program file (x86). Any suggestions? Also for me following resolution works (with proper permissions, as I am the administrator): 1) For windows XP & server 2003 a. Click Start and click Run. Type the following command line, and then press ENTER: cacls 'C: Program Files Common Files Microsoft Shared OfficeSoftwareProtectionPlatform' /t /e /p 'Network Service':F c. Try the install of Office 2010.
![Office software protection platform folder Office software protection platform folder](/uploads/1/2/5/4/125445138/888942006.png)
2) For windows Vista and windows 7 a. Click Start and click Run. Type the following command line, and then press ENTER: icacls 'C: Program Files Common Files Microsoft Shared OfficeSoftwareProtectionPlatform' /grant 'Network Service:F' /t c.
Try the install of Office 2010.